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There has been a recent outbreak of unauthorized third-party access all across the internet. It should not come as a surprise that PlayOnline and Final Fantasy XI Gil users have also been targeted and harmed by unauthorized third-party access.
Due to the current situation, the FINAL FANTASY XI development and management teams looked into expanding the policy dealing with unauthorized access for users who have had their accounts accessed by third parties. Today, the new policy and its corresponding support services went into effect.