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We, too, are saddened by the shut down of RIFT in Russia, which was announced in September. In trying to effect the smoothest transition possible, we kept the service running well beyond the October 10th sunset period to make sure as many customers as possible would be taken care of.
When a partner began charging its users nearly $100 each in unauthorized "transfer fees" as well as subscriptions that extended beyond the time they knew the servers were going to be closed, we can confirm that we did have to end the extended sunset period.
We've successfully transferred over thousands of Russian players and will continue to help any others who want to continue playing on the Trion servers. Anyone who was previously on a Russian server and was impacted by this shutdown can reach out to our customer service team and we will assist in any way we can to get them in back into RIFT as quickly as possible.
And it won't cost $100.